We want you to love the object you chose. If something is not right, please contact us at cosmiccakestudio@yahoo.com.
RETURNS
Return requests must be submitted within 30 days after delivery.
To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must include any original packaging supplied with the order. Proof of purchase is required.
To start a return, email cosmiccakestudio@yahoo.com with your order number and the reason for the return. Please wait for return authorization and shipping instructions before mailing the item.
Items mailed without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or different from what was ordered. We recommend using a trackable shipping service. Original shipping charges are not refundable unless the return is caused by our error.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days at cosmiccakestudio@yahoo.com.
Include your order number, a description of the problem, and clear photographs of the item and packaging. If the issue is confirmed, we will work with you on an appropriate replacement, refund, or other resolution at no additional shipping cost.
NON-RETURNABLE ITEMS
The following items are final sale unless they arrive damaged, defective, or incorrect:
• Personalized or custom-made products
• Gift cards
• Items explicitly marked “Final Sale”
• Items damaged through misuse, improper care, or normal wear after delivery
Please contact us before ordering if you have questions about whether an item is returnable.
